≡ Menu

RocketClub demonstrates what not to do when courting varied users

The problem with early adopting

Since the whole “minimally viable product” approach came out, I’m not much of an early adopter. I’m done with being a lab rat for selfish developers and greedy start-up investors who don’t mind annoying people with their shit “products.” Silicon Valley asswipes should conduct some due diligence before they ask me to test their stupid app. They can pay my consultancy fee. Until then, I’m not their fucking app maid.

Other things have been going shitty for early adopters lately. What did early Google glass wearers get, besides a $1500 bill and shade thrown at them everywhere they went? They surely didn’t share in any Google Glass profits (if there were any). But forget Google. Start-up entrepreneurs regularly turn to crowdfunding sites to get the initial cash to get up off the ground, but their early supporters get little more than a nod when the project takes off. A little while ago, the Kickstarter supporters of Oculus Rift got shafted in the company exit to Facebook for $2billion. The early supporters didn’t even get their initial investment back, let alone share in that huge payout.

The sharing economy

RocketClub-Logo-300x300Some MIT grads have made an app to solve that problem. RocketClub is a way for early adopters to support new apps by being test dummies. (See this obviously-paid-for review of RocketClub.) In turn, the new app gives over a teeny bit of equity share in the company. This sounds like a good idea, right? Early adopters try things out for free anyway, so why not hook up potential users and developers?

Money motivation doesn’t work well for fans, that’s why. Behavioral Economists argue monetary compensation actually diminishes the participation of early adopters. It’s like asking friends to help you move. They’ll do it for free (perhaps expecting pizza and beer at the end of the day), but if you present it like a $10/hour job, they’ll turn you down. Motivation changes when money is introduced. RocketClub shouldn’t court early adopters, as the tiny bits of compensation will only decrease their interest. The company should reach out to more “normals” – people who wouldn’t ordinarily test buggy software. They will be more apt to work (by testing apps) than new-tech pioneers. Also, normals will be the ultimate end-users; it’s probably better to go directly to them if you want to know where the real bugs hide.

But here’s the real problem

It seems like the MIT grads didn’t do a lot of research, OR… they are counting on young people to spam their friends. Their main membership push is a straight-outta-the-90s pyramid scheme. Get friends to sign up and your ranking moves up on some vague-promises list.

Congratulations on joining RocketClub!  You are invite #5434.  Interested in priority access? Invites #1500 and below will get exclusive early access! Refer this URL to your friends and jump to the front of the invite list: http://rocketclub.co/invite/1943   Friends signed up via your linkYour invite # 05434 12717 2	1358 3	679  Details: Early members will get a chance to double-dip, i.e. get stock in RocketClub and get stock with our launch partners. Access to our campaign will be sent to you via email based on your invite number. Our top level rewards are reserved for the first 1,500 members, the 2nd level for the next 3,000 members, and the final level for the last 6,000 members. Refer friends to sign up using the link given above to boost your invite number.  See our launch startups.   Sincerely, Your RocketClub Team

Have your friends join so you can kick their skulls while you climb to the top on their shoulders. Fun!

This email ended my participation. If I can’t find an unsub link at the bottom of their emails, I’ll just dump it in the spam folder and forget about it. Going back to the site and deleting my account is even more effort than I’m willing to give. (And no, this isn’t a disguised call for you to use that URL. I’m just too lazy to blot it out. If I wanted to participate in spamming my readers, I’d just tweet out the URL).

Who knows? Maybe they’ll get it to work for them. But most users are pretty savvy and pretty hateful toward gameable rankings (see Foursquare). they’ll get the select few young (probably white, middle class) competitive men and those idiots will in turn chase away the normals. Welcome to the Silicon Valley clusterfuck, MIT. You just pumped more air into the bubble.

Shit’s annoying.

One of these days there will be an Internet for the rest of us.




Comments on this entry are closed.

  • Erik Chan 15 June 2015, 1:31 pm

    Hi Christine,

    This is Erik from RocketClub. I just read your article and wanted to share my thoughts with you.

    Firstly, we did not pay for the article with crowdfunding insider. We dont plan on paying for press and wont ever. We just dont believe in the ROI.

    Secondly, we have actually consulted Dan Ariely regarding our venture. Dan was a professor at MIT and I have been fortunate enough to read all his books, listen to him talk in person, and exchanged emails with him (he doesnt type, he responds emails with his voice).

    We are not the first startup who has incentivized users to share their product. Dropbox, gmail, robinhood, jet.com and many more have done it as well.

    Running a startup is hard. This is my fourth company, since 9 years ago, its not about bubble or not. I would be building this exact solution regardless of valuations because i am solving a problem i have faced many times. In fact, with less money being flushed all over the market, i believe RocketClub will be more inportant to startups when the money dries up.

    Having said that, thanks for noticing us. If you would like to be removed from our services, i would be happy to do so. My email is erik at rocketclub.co

    • Christine Cavalier 15 June 2015, 2:30 pm


      Thanks for coming over. I found RocketClub because you followed me on Twitter. I followed back and I poked around, as is my usual procedure when new apps find me. As you’ve probably figured out, I’ve been hired many times to evaluate apps and their communications strategies and membership builds. I’m surprised that you indicate that Dan Ariely (whom I realized was at MIT) would approve of such an outdated and self-selecting, narrow cohort user base strategy. Was that the case? What did you consult with him on, exactly, if I may ask?

      I consistently find this type of build mostly exclusive to young, white males, and exclusive of the more introverted personality type and women, but if you are after a certain cohort, fuck what I say and go for it. You’ve obviously had a lot of experience building apps and don’t need my advice. Still, I’d be wary of any type of gaming you design in to membership or rewards. It doesn’t go well in this type of structure.

      I don’t want you to delete my account. I’d like to see what happens to a member who does nothing to up her account status. I’ll just check the next “unsub” I see at the bottom of your next communication.

      Good luck with it. Sincerely. I can imagine a lot of verticals and new applications for something of this sort. There really is no need to incentivize any user. It’ll grow on its own if it is done right.