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I “cheat” on crosswords. I don’t cheat, exactly. I don’t look at the answer key; THAT would be Cheating, with a capital C. Instead, I cheat with a lower case c; I Google or Wiki the subject of the difficult clues online. This only works for clues with keywords like an author’s name or a movie title, but the answers I find give me enough forward motion to continue solving the puzzle. If I get stumped again, I scan the clues for more keywords.

I don’t consider this letter-of-the-law Cheating, because I am working to find the solutions instead of just getting them from the answer key. You may be a crossword purist who is appalled at my lack of morals. You’d be making a mistake, though, to think my morals (when it comes to crosswords) are based on the same assumptions you hold.

It all comes down to why I do crossword puzzles in the first place. You, M. Purist, may crave the challenge and the self-esteem boost when successfully completing a NYT Friday entry. I, on the other hand, find it relaxing to lazily Internet-search trivia and methodically fill in the tiny squares with the gems I find, while learning a bit in the process.

Am I cheating myself? I don’t think so. After all, I’m learning things and relaxing. I’m not entering any crossword competitions. I’m not even going for bragging rights. For me, crosswords are a rote exercise. My methods work for me. In fact, M. Purist, I think your snobby morality about how crosswords should be done is elitist and exclusionary. Upon hearing my theories, one crossword-abandoning friend of mine lit up with discovery. She had stopped doing the puzzles because their difficulty proved insurmountable, but when we talked she realized she’d been cheating herself out of a fun pasttime because of her overblown sense of “what’s right”  in crossworddom.  Call us cheater-mcgeeters if you must, but my friend and I are happily googling away our grids.

Duke researcher and EBE (Economic Behaviorist Extraordinaire) Dan Ariely may side with the crossword purists on this one. In his latest book, The (Honest) Truth About Dishonesty: How We Lie to Everyone–Especially Ourselves (THTAD), Dr. Ariely cites his own research and research of close colleagues on the subject of cheating. From 
“Fun with Fudging” and the “What the Hell Factor,” Ariely examines many different ways we cheat consciously and unconsciously. His clever experiments are great at catching unwitting people at the pervasive self-deception that none of us seem to be able to resist.

The book is probably his toughest read yet. I found Predictably Irrational to be a fun and delightful read. The Upside of Irrationality was a tiny bit more challenging. THTAD is by far the most research and dilemma-heavy of the 3. Perhaps it is the subject matter and being faced with my own shortcomings, but it seems this book had the least amount of engaging anecdotal evidence of Ariely’s signature storytelling charm. While reading THTAD, many times I found myself fading, in that reading-college-textbooks-at-midnight way. I don’t recall this feeling with the other two books.

My meandering could be the disgust factor at work. Ariely mentions Enron and Bernie Madoff, as well as Wall Street and the 2008 crash, then goes on to explain how cheating can be social and become contagious. It’s hardly light fare, despite Ariely’s attempts to soften the blow with his self-deprecating and at times mischievous humor.

Nonetheless, I read the book carefully in its entirety, even though I’d have to backtrack often to where my mind checked out and begin again; Ariely’s insights into human behavior are useful in life and in business. In this book, I learned why I shouldn’t trust the car repair guy I’ve known forever, why I should draw pictures of eyes and hang them on the snack cabinet, why a stack of dollar bills are more likely to stay in tact than my lunch in the work fridge, and why, as a creative person, I may have less gray matter in my brain than you dull types out there.

Where the book falls short, besides the lack of Ariely’s personal stories, is in the area of some needed philosophical talk about morals. Ariely hints at the possibility of varying moral codes when he talks briefly about the perception of cheating in different cultures, but he fails to lay down a common compass from which we all discern our moral directions. Ariely assumes we’re all following a letter-of-the-law approach to Cheating, and that his experiments’ subjects could only be following that same (supposedly Judeo-Christian) approach. But I think Ariely would’ve done well to take a paragraph or two to lay out his assumptions/biases. We can surely infer the basic Western moral sense, but if Ariely took some time to lay out what exactly he thinks is the official definition of “Cheating”, even if only within the confines of his own experiments, his assertions about how we all unconsciously cheat would hold all the more punch. Although his matrices experiment designs seem pretty rock solid, there is a possibility that Ariely may have missed two totally different motivations behind cheating: etiquette and convenience.

In Chapter 9: Collaborative Cheating: Why Two Heads Aren’t Necessarily Better than One, Dr. Ariely presents some findings that suggest we cheat more with others and/or for others’ benefit (“altruistic cheating”). Earlier in the book, he also cites “karma” as a way we justify taking a few extra pens from work when they failed to give us our yearly bonus. But I think this is where Ariely missed an opportunity to explore the finer-tuned aspect of cultural etiquette and convenience. Sometimes certain behaviors are expected for reasons unknown to us, but we’re savvy enough to pick up on signals sent by those around us. For example, in Ariely’s bad-actor experiment (the actor David portrayed “bad” decisions, not that David was poorly skilled at theatrical arts). When David asked whether or not he should cheat, the researcher said, “You can do what you want.” David then obviously cheated and was not rebuked. This is such an odd occurrence in life, it’s possible that the real subjects in the experiment may have surmised that the researcher actually preferred (for whatever mysterious reason) that the subjects cheated. Perhaps it would get her the results she wanted. Who would deny her? It would be more polite, then, to do what is expected and cheat like David (or find a moral middle ground and cheat a little more than normal, which is what the subjects did).

Another experiment Ariely cited was done in a coffee shop. Customers were handed too much change, and Ariely wanted to see how many people would return the excess, and how much of it they’d return. I’m deeply familiar with this very scenario, because I’ve experienced it more than once with my fanatically scrupulous father, who has been known to get into restaurant-silencing arguments over bills for being undercharged. Those cringe-worthy moments of my youth taught me that it’s better etiquette to leave a heftier tip in case the waitstaff notices the error later than to argue that we need to pay more. Perhaps Ariely would just call this “picking-up-on-signals” the collaborative effect, but I find it slightly different than what he describes as “group cheating” in the book.

I run into a collaborative effect everyday here in the suburbs, but again, it isn’t group cheating as much as it is a cultural norm. Take the library loans of music, for example. I am under the impression that if I check out Nicki Minaj’s lastest CD, I am to listen to it but not download it. If I download it to be able to listen to it, I should delete the album when I return the CD to the library. My father and my brother (also a stickler) would delete the files. They would also argue (probably loudly) with people on the street about how everyone should delete any music not bought through legitimate outlets. But if word got out around my town that I was making my tween delete the music she borrowed from the library, I’d get the reputation of an overly strict, trifling and somewhat-crazy parent. Put simply, it would be just plain weird.

Another example of this peer-pressure-to-accept-certain-rules is living in an organized-crime dominant area, which I did growing up. I dare not talk about it too much (for obvious reasons), but I will say that our views on the definitions of “crime” and “wrong” didn’t necessarily match up to say, a nice Midwestern Mayberry-type town’s views. We thought of ourselves as looking more at the big picture: The police? They weren’t the most “upstanding” group. Electronics companies? What, the ones with the child labor in Indonesia? Bankers? Don’t get me started! We were keeping a whole region of the state, thousands of families, afloat, mostly via legitimate means. What were all those people doing for anybody? Who wants a stickler around, anyway? Rule-followers, pencil-pushers, Miss Manners, they only see right in front of their own noses. Where I come from that’s a very immature (and definitely no-fun!) way to be.

Ariely does mention the social aspect behind cheating, as I said. And I may just be lying to myself, as he would say. But I do believe there are subtle signals we send to each other that tell us how we are expected to behave, and I wonder if any of those signals came into play in Ariely’s experiments. This isn’t the strongest of criticisms, of course. It’s a trifling point, a fixation on minutiae, a party-pooper whine. But I guess, like my father, I’m set to be the one that messes up everyone’s good time.

________________
Tomorrow I’ll be sitting in on a conference with Dan Ariely. I’ll let you know how it goes. In the meantime, let me know if you have any questions for him.

Any thoughts? Have you read the book? What did you think?

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FDIC Spam

Got this in my email this morning:

Attn: Financial Manager

Herewith we would like to inform you about the recent amendments in the FDIC insurance coverage.

During the period from 12-31-2010 to 12-31-2012 all the money in a “noninterest-bearing transaction account” are provided with a full insurance coverage by the FDIC. Please note, that this measure is temporary and separate from the FDIC’s general deposit insurance rules.

The term “noninterest-bearing transaction account” includes a traditional checking account or demand deposit account on which no interest is paid.

For more information about this temporary FDIC unlimited coverage, please view the official site [link.] < -redacted Regards, Virginia Sosa. Federal Deposit Insurance Corporation

This is particularly heinous because it preys on the intimidation financial agencies have over the common citizen. We don’t understand the FDIC, how banks work, why the whole stock collapse happened, etc., and these spoof/phish attempts go right for that fear. This email is also employing another behavioral cue: assumption. As humans, we adapt to the level that is presented to us. A familiar case of the social assumption is when you forget a person’s name. You do your best to hide the fact that you can’t remember a name of someone who is so friendly with you. This phish attempt is designed to embarrass the reader into clicking on the link; since the reader is at a loss for sufficient information, the reader will look for more information to ease their uncomfortable state of ignorance.

Here’s a good tip: hover over any link you see in any email. A few seconds of hovering over this [link] would show you that the URL is some random place in .au (Australia), not any .gov websites, nor does the URL even have FDIC in it.

We can’t help but be human. Our social customs and morés sink us sometimes, but they lift us too. Instead, concentrate on educating others on how to judge a link’s validity, and teach them the self-control to ignore obscure links (e.g., the links with shorteners like t.co or goo.gl).

Hover before you click!

By the way, what do you do when you’ve forgotten a person’s name? I’d love some tips…

-Christine Cavalier

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Sometimes websites are like potato chips: You can’t have just one and you feel like crap once you’re done.

Many of us wander aimlessly around the web day after day, night after night, telling ourselves we’ll quickly check something only to surface, hours later, from a long fall down the rabbit hole known as the Internet.

Unlike Alice after her Wonderland adventure, we don’t come out of our web haze armed with grand insights of self-discovery. Instead, we feel worn down and wasteful, and fear our behavior is bordering on addiction.

A bad habit is not an addiction. Addiction makes a severe impact on a person’s well-being and threatens to destroy their lives. If you think your Internet use is approaching that level of harm, contact your doctor. There are therapies that can help.

But if you’re like me and you have a pretty balanced life yet are concerned with the amount of time you spend online, then read on for some tips I’ve gathered from the experts on some innovative ways to gain back those hours lost to the Internet:

1. Surf the web first.

What was that? Yes, surf the web first thing in the morning (or the beginning of your day). Use the Internet only in your most energetic moments. You’ll be efficient because you will be obligated to do other things (e.g., get ready for work, take the kids to school) and you’ll have the energy to ignore the endless lure of “interesting” links. Winding down at the end of a long day shouldn’t include the Internet. Our ability to make good decisions is used up by the time we usually sit down to surf. Dan Ariely, a Behavioral Economist at Duke University, says this phenomenon is explained by what is known as Depletion Theory: “our ability to make any type of difficult decisions …[is] adversely affected by fatigue.” Limit your web time to solid energy level hours, and you’ll spend less time wandering and more time researching or getting done what you need to do online.

2. Find autonomy, mastery, and purpose.

Author Daniel H. Pink, in his book DRiVE: The Surprising Truth About What Motivates Us, says that the best way to love a job is to have autonomy over your work, have the possibility of mastering the work, and have a sense of purpose for doing the work. Find these three aspects in the “work” of your web surfing. AUTONOMY: When you go online, remember that you are in total control over how much time you will spend. Use a timer if it helps you stay conscious of this fact. MASTERY: Learn how to research topics quickly (e.g., use the outbound links at the bottom of wikipedia entries); Aggregate social sites by using RSS or email. Automate as much as possible. PURPOSE: Go online with specific tasks in mind. Keep a sticky note on your desktop with a list of the top 10 of your life goals on it; if a website doesn’t fit under one of those categories, then close the window. Gaining control over yourself, the subjects and sites you surf, and surfing with a goal in mind will help you feel like the time you sit online is time well-spent.

3. Use Disruption.

If you spend too much time mindlessly web surfing, you’ve developed a bad habit. The key to stopping bad habits like smoking or superfluous eating is to interrupt the pattern of behavior by using a technique known as disruption. According to Psychology Today’s Dr. Heidi Grant Halvorson, willpower isn’t as powerful as it seems; Disruption, in research studies, proves to be more successful in ridding yourself of bad habits. Try changing the context of your web surfing. Build a high shelf or treadmill stand for your laptop, and allow yourself web time only while standing or walking (very!*) slowly. Next, try changing the method of performance. Use your non-dominant hand to scroll, use the mouse, or one-hand type. Or use your phone (harder to read and navigate) to check social media sites, AND use your non-dominant hand to do it. By designing some well-placed disruption in the course of your habitually bad behavior, you’ll break the pattern and feel better about yourself.

With a little effort and concentration, you can kick mindless surfing to the curb. Design your life with new, healthy patterns of Internet behaviors and you’ll never spend another minute lost in a maze of cheshire cat videos again.

*Take my advice at your own risk. In other words, don’t sue me: It’s just a blog.
More info:
Dan Ariely on self-control: http://danariely.com/tag/self-control/
Dan Pink, DRiVE: http://www.danpink.com/archives/2009/12/harvard-business-review-on-what-really-motives-workers
Heidi Grant Halvorson: http://www.psychologytoday.com/blog/the-science-success/201110/forget-willpower-stop-mindless-eating-and-other-bad-habits-through-d
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GameStop Won’t Survive

The manager at my local branch of the brick-and-mortar retail store GameStop went so over-the-top with his “customer service” delivery today that I left the store feeling suspicious and uneasy. What I found out about the motives behind the manager’s overzealous push will keep me from returning to GameStop.

My newly six-year-old son received a GameStop gift card as a birthday present. GameStop gift cards are popular in this area, as many of the children have gaming platforms (e.g. Wii, Xbox) as well as personal systems (e.g. Nintendo DS). My son couldn’t wait to spend his card, so we went today after school.

The game I wanted to buy

He browsed a bit and settled on a Mario Bros. game for the DS. I took the new box up to the counter (all the games inside all the boxes in the store have been removed to avert theft. I don’t like this idea, because I prefer untampered products, but I understand). I put the box down on the counter and took a picture of the game cover to text to my husband; I wanted to make sure we didn’t already own the game.

The manager, or, the man I know as the manager (generally a nice guy) was the only employee in the store. I didn’t hear back from my husband, but I felt pretty sure the game wasn’t one we owned. I presented the box to the manager.

Without being asked, he said, “I think I have this used” and proceeds to look up the game in his “used game” file.

I paused. I have a general aversion to used games.

The manager said, “Yup, I have it,” and puts the used game cartidge only (no box) on the counter and rings it up before I could say anything. He answers the phone during the transaction (understandable, as he was the only one in the store, but honestly? What kind of policy is that?).

I handed him the gift card for $25.00 and an extra dollar for the .75 cents left on the bill.

When the transaction was completed, I stood in wait; I expected a case and a cover as well as a book. I’ve bought used games once or twice before and they’ve come with these packaging materials. I had no idea GameStop sold only the cartridges mostly, that I must’ve had rare “full box” experiences with my used game purchases in the past.

I said, “Where’s the box?”

The manager said, “This is how it comes.”

“What?”

“That’s how most people trade them in. I can give you a case, if I have one. You can get all the other stuff online.”

I thought, I have to print out the cover? Then he hands me a case with a big rip in the plastic.

I said, “I’d rather have the new game. Take this all back.” I gave him the lonely little game cartridge back and the receipt.

“You’ll pay 9 dollars just for the case?” he asked. At this point, he should have just apologized for the misunderstanding and taken the return. Instead, (I think) he went to answer the phone again. (He was the only one in the store, so this is kind of OK).

 

I paused again and looked at the new game price. When he was present again, I said, “This isn’t 9 dollars more.”

“You just paid 25 and for that with taxes you’d pay 31.” he said. (I paid $25.75 and the new game would be $31 and some odd cents. It wasn’t more than 6 dollars difference).

“Yes, but I hate looking at this,” I said, as I held up the crappy black cover.

“Who looks at the stuff anyway? All the instructions are in the game. All the information in the book is online. It’s not worth 9 dollars.” (again with the fuzzy math).

This is the case I got

“I’d rather just have the new game.”

Then he answers the phone or otherwise goes away. I was left standing there, mumbling about the cover missing and how I hated looking at black covers (not white) without an insert (no official cover), the manager said, “Well, have him try the used game and if he doesn’t like it, you can exchange it and you haven’t bought the new one.”

This last point is a good point. I get it. But my son is 6, and he doesn’t like much for long.  He does revisit games as he grows, though. He also has our 11-year-old daughter with whom to share games. I’d rather have a new game that I can put on my shelf along with the others, lined up like books so I can read their spines. I’m an organized person who likes to keep things neat. Also, we sell games back occasionally and I take pride in treating people and things with respect, and teach my children to do the same. It’s worth 6 bucks to have an in-tact product. AND I actually do read the inserts & use the online codes. (By the way, I don’t need to justify my desire to pay GameStop an extra six bucks for a new game.)

At this point the manager, with his tone and his body language, basically communicated to me that I’d have to argue with him to get the new game. This, I decided, wasn’t worth it, especially since my son and I were both well overdue to eat lunch.

On the short drive home, I began to wonder why the manager “helped” me so much. His insistence on the used game bordered on weird. The fact that I left the store feeling bamboozled into buying an inferior product started to anger me.

As lunch was cooking, I remembered my basic capitalism education: there is a reason behind every sell. What could the reason be here? Why sell these used games so strongly? It must be profit margin. That was the only logical choice.

I took my suspicions to Twitter. More than a few savvy users confirmed it: The profit GameStop makes on used games is far, far higher than the profit on new games, even though new games are at a higher price point. GameStop buys back games at a low price and then sells them for the majority of the new sticker price (of course, this is without the cover, the box, the original instruction booklet or any of the inserts, as well as unused online access codes unique to the game). They sold me a game at $25.75 out of a possible $31.17 (I’m guessing on the cents, but it’s around there), so at about 80% of the new price. GameStop most definitely paid much less than $25.75 for this used game

Notice the custom-sized shelf for DS games.

(impossible to know how many users the game had, by the way).

New games on wholesale probably are at least 80% of the price. So say GameStop makes 6 bucks on every sale of new games. So if the store pays less than $19.75 ($25.75-$6.00=$19.75) for used games, which, they do (and as I said, this game may be used and used and used), then their motivation to re-sell the used game is much stronger than their motivation to sell the new one. They’ve already paid the wholesale price for the game, so pretty much anything they make on it afterwards, even with the buy-back money they put out (which they usually give in store credit, of course – even more money saved for GameStop), is pure gravy.

So the manager (who, as I do want to stress, is a knowledgeable and nice guy. Usually) was not just “being helpful.” He was pushing his profit margin instead of listening to me. I didn’t want the used game. I also didn’t want to justify my purchasing decisions. I just wanted the new game. He should have taken the new game and asked me, “Would you like to save a few dollars on a used game? They don’t come with the box but they are much less expensive.” I would have said, “Thanks but no, I want the new box. Call me crazy” and my whole dust-up on Twitter and this blog post wouldn’t have happened. Plus I may still be considering shopping there. Not any more. Now I know he wasn’t trying to be helpful to me at all.

Some friends on Twitter told me to complain to the GameStop district manager, but honestly I don’t see the point. The store’s model, their whole business theory, is based on re-selling games. They aren’t going to tell a store manager to stop pushing them. That’s the majority of their profit margin. My little complaint will do no good, except for the manager being trained to be more subtle (and evil) with his push.

My friends tell me Amazon is a decent alternative to GameStop. We are GameStop members (pay $16 bucks a year for discounts, but guess what, only on USED GAMES) but I’m going to pursue the Amazon option. I predict GameStop will go out of business if they don’t insist on selling decent-looking used games for a better value than 80% of the new game price (and that was with my discount!). More and more women are buying games for kids and themselves. Daughters have personal gaming systems of their own (my daughter games a lot. GameStop ignores her as a gamer.) DS ownership in adult women is rising (my own mother has one) and women don’t, in general, buy crappy-looking stuff. We are also smart shoppers who know the value of products. A game without a case isn’t worth 80% of the new price. If GameStop doesn’t have the women going forward, they won’t survive. (Their email and print flyers are so male-oriented that I don’t even read them. I unsubbed today). If GameStop doesn’t figure out how to market to and treat girls and women as customers, and if they don’t construct a better business model than “used games profit margin” they will be dead within 5 years. If you have stock or work there, strongly consider something new now if possible.

Any thoughts, gamers?

 

-Christine Cavalier

28 comments

Pinterest:The Wikipedia of Search

Stop crying or we'll give you something to cry about

 

I wrote these words and made this poster, just for fun, to put up on the popular photo(and video!)-sharing site Pinterest.com. If you haven’t heard of Pinterest yet, welcome to our planet.

If you’re not from outer space but Pinterest has eluded you, allow me to sum up the fuss: Pinterest is the Wikipedia of search. Pinterest users have already filtered the Internet; they post their hard-won nuggets on the site. Google only has an algorithm; Pinterest has humans. Imagine, the massive ocean of data online, picked through by live people. (Personally, I find the search function especially useful when it comes to obscure crafts or DIY instructions.)

In a communication from Pinterest that went out late last year, the founders said they had no idea how viral the site would go. I can’t imagine the founders were that innocent; Pinterest had no other destiny but to go viral. Normal people want sites to “just work.” That is normalese for “Intuitive design/function is the fundamental necessity of a website,” and this site gets it. Pinterest is beautifully arranged, is easy to use, has simple user organization, employs no-brainer sharing options and fills a dire need that is lacking online: human input (read: filtering). Viral it was going to be, no matter what.

Pinterest, like all other sharing sites, has its growing pains, its quirky trends, its buggy tendencies (nothing months and months of all-nighter coding and a crapton of investor dollars can’t fix!). At first, the site was filled with early adopters, designers, and Internet denizens. On second look, it’s filled with moms the world over pinning everything from recipes to punk hairstyles to sarcastic quips. The etiquette at Pinterest is just forming. Some users consider posting photos that don’t properly attribute the creator a big no-no. Others just want to collect appropriate themed pins to their boards and don’t care from whence the media came.

Probably most annoying user on Pinterest is the marketing type. These types come in all disguises. Some are Etsy sellers (“Don’t steal my idea!”), some are merchandisers (“Zomg! It’s only $79.99! at our store!”), and some are stealthy ad agency workers scoping out how this new service can reach the masses. Their self-promoting behavior has yet to take over the entire site, but the “Gifts” tab is in serious danger of becoming little more relevant than those silly Sunday circular ads in the newspaper. The “Everything” tab [every picture every member posts] also will soon come to ruin; I’ve already heard grumblings from users about the porn that regularly pops up there.

The site’s designers have a long way ahead. They need to keep a hold of the mom crowd (even the stay-at-home-moms in my neighborhood who barely know how to power up a machine are on Pinterest now) to stay afloat. But without some more solid code and some tighter filtering, the moms (who will be Pinterest’s main money maker) will drop the site like its covered in germs. I can’t wait to see how the founders hustle to catch up to the viral wave that has swept Google search and the nation.

Are you on Pinterest? What’s your favorite board? Let me know in the comments!

-Christine Cavalier

 

 

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